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UpFront Guitars and Music LLC

Tues-Thur 12-6pm
Fri 10-6pm
Sat 10-4pm
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 Why UpFront?  |  Contact Us  |  View Cart  Family owned and operated
Voted Best in Music 2023!!Voted Best in Music 2023!! Thank you!

Special Orders/Trades/Credit

Special Orders:

  • We are happy to special order any G&L, ESP, or Godin product. For G&L Build-to-Order guitars, visit our Build-to-Order Wish List Form. To discuss options not offered in the Build-to-Order program, contact us about the G&L Custom Shop. At this time, Heritage requires that all custom orders go direct and not through a dealer.
  • All special orders require a non-refundable $200 deposit using any of the above payment options. G&L Custom Shop deposits are 15% of quoted price.
  • Special order guitars are often unique and personal. Unless specified in writing prior to placing the order, the 14-day return policy does not apply to special order guitars.
  • Pickup and wiring kit special orders must be paid in full at the time of order.
  • You will be invoiced and billed the balance of payment upon shipment of the product to your shipping address, or pickup at the store.

Trade-In, Consignment, and Sell-for-Credit:

Trade-Ins: Get credit for your gear on the spot before it sells

  • We are happy to discuss taking trade-in's toward the purchase of a new guitar.
  • To determine trade-in value, we look at the average selling price of that instrument on sites like eBay and Reverb. This is where a lot of our used product sells, and these are good sites to determine street value.
  • Trade-in value is the average street value less a 23% selling fee. 
  • Many of our used sales go through these sites, and the selling fee covers our costs for listings, commissions, listing preparation, payment fees, and market value fluctuations.
  • Exception: For pedals and effects we use a trade in value of 60% of street price
  • Our trade-in pricing is very competitive and we are not looking to make a killing on your instrument. Our goal is to cover our costs and get you the gear you want.
  • The trade-in value can be applied immediately to a purchase at UpFront guitars. There is no waiting for your gear to sell.

Cash for Consignment: We sell your gear, you get cash

  • We will consign your guitar or amp for sale on our UpFront site, eBay and Reverb
  • It should be an item that has a fair market value of at least $300.
  • Guitars and amps only; no pedals, rack gear, or parts.
  • Consignment means you send us your guitar, and we pay you when it sells
  • We take care of photos, listing, description...everything.
  • We will list the guitar at a competitive price that is fair for the market. We will discuss this beforehand, and the seller can require a minimum selling value
  • When the gear sells, we charge a 27% commission after selling and other transactional fees are deducted. For used guitars we typically charge the buyer $47 shipping for used guitars, which covers most but sometimes not all shipping costs within the continental USA. We will also ship international and typically charge actual shipping cost. Maximum consignment fee is $500 regardless of final sale price.
  • If we list your gear on our website and in the store and you take back your gear before it sells, a $25 processing fee is assessed at that time. If we list your gear on a third party site such as Reverb and you take it back before it sells, there is a $60 processing fee.
  • All our sales are fixed price with offer, and we do not do auctions.

Sell for Credit: We sell your gear, you get credit on UpFront Guitars purchases or special orders

  • Got your eye on something at UpFront Guitars? Unload your gear and get new stuff with no hassle and minimal effort.
  • Use our resources to sell your gear through, in store, eBay and Reverb.
  • When it sells you get 100% of the net sales less a $25 or $60 processing fee in UFG store credit to buy or apply to a new purchase or custom order.
  • If we list your gear on our website and in the store, a $25 processing fee is assessed. If we list your gear on a third party site such as Reverb, there is a $60 processing fee. The processing fee covers photography, write-up and postings, communication with customers, shipping supplies, etc.
  • Net proceeds exclude 3rd party selling fees from Reverb (but you benefit from our top rated seller discounts).
  • We'll advise you on what we think a fair market price is, and we'll check with you before taking any offers. We won't dump your gear to make a quick sale.
  • If you change your mind and want the cash, there will be a 27% commission on the net proceeds (just like consignment).