Special Orders/Trades/Credit

• We are happy to special order any G&L, ESP, or Godin product. For G&L Build-to-Order guitars, visit our Build-to-Order Wish List Form. To discuss options not offered in the Build-to-Order program, contact us about the G&L Custom Shop. At this time, Heritage requires that all custom orders go direct and not through a dealer.
• All special orders require a non-refundable $200 deposit using any of the above payment options. G&L Custom Shop deposits are 15% of quoted price.
• Special order guitars are often unique and personal. Unless specified in writing prior to placing the order, the 14-day return policy does not apply to special order guitars.
• Pickup and wiring kit special orders must be paid in full at the time of order.
• You will be invoiced and billed the balance of payment upon shipment of the product to your shipping address, or pickup at the store.

• We are happy to discuss taking trade-in's toward the purchase of a new guitar.
• To determine trade-in value, we look at the average selling price of that instrument on sites like eBay and Reverb. This is where a lot of our used product sells, and these are good sites to determine street value.
• Trade-in value is the average street value less an 22% selling fee.
• Many of our used sales go through these sites, and the selling fee covers our costs for listings, commissions, listing preparation, payment fees, and market value fluctuations.
• Exception: For pedals and effects we use a trade in value of 60% of street price
• We are not looking to make a killing on your instrument. Our goal is to cover our costs and get you the guitar you want.
• The trade-in value can be applied immediately to a purchase at UpFront guitars. There is no waiting for your gear to sell.

• We will consign your guitar or amp for sale on our UpFront site, eBay and Reverb
• It should be an item that has a fair market value of at least $300.
• Guitars and amps only; no pedals, rack gear, or parts.
• Consignment means you send us your guitar, and we pay you when it sells
• We take care of photos, listing, description...everything.
• We will list the guitar at a competitive price that is fair for the market. We will discuss this beforehand, and the seller can require a minimum selling value
• When the gear sells, we charge a 27% commission after listing, selling and other transactional fees are deducted. For used guitars we typically charge the buyer $47 shipping for used guitars, which covers most but sometimes not all shipping costs within the continental USA. We will also ship international and typically charge actual shipping cost.
• If you take back your gear before it sells, a $25 processing fee is assessed at that time. If we list your gear on a third party site such as Reverb and you take it back before it sells, there is a $60 processing fee.
• All our sales are fixed price with offer, and we do not do auctions.

• Got your eye on something at UpFront Guitars? Unload your gear and get new stuff with no hassle and minimal effort.
• Use our resources to sell your gear through upfrontguitars.com, in store, eBay and Reverb.
• When it sells you get 100% of the net sales less a $60 processing fee in UFG store credit to buy or apply to a new purchase or custom order.
• The $60 processing fee covers photography, write-up and postings, communication with customers, shipping supplies, etc.
• Net proceeds exclude 3rd party selling fees from eBay and Reverb (but you benefit from our top rated seller discounts).
• We'll advise you on what we think a fair market price is, and we'll check with you before taking any offers. We won't dump your gear to make a quick sale.
• If you change your mind and want the cash, there will be a 27% commission on the net proceeds (just like consignment).