Despite our best efforts to accurately describe and match our products to your needs, sometimes the "fit" just is not right. For those rare situations, we offer a 14-day return policy from the date that you receive the product, whether in the store or online.
Our requirements are simple:
- Please, if you are not sure you are crazy about your purchase, do not take it on a gig or loan it to your friends! Avoid unintentional wear by removing belt buckles and zippered clothing before playing guitars. Leave protective plastic on guards, covers etc. and do not trim pickup leads. If a product is returned with wear/damage to the extent that we cannot resell it as new, there will be a 15%-25% restocking fee.
- Please return the product in like new condition, with all original packaging, tags, warranties, certificates and user information.
- The buyer is responsible for return shipping charges and must insure the product for the full purchased value. Any damage claims occurring during return transit are the responsibility of the buyer. Upon request I can send you a return UPS label so you get our shipping rate. I will deduct the shipping from the return.
- Credit will be issued once the item is received and inspected at UpFront Guitars.
The address for return shipments is:
430 Franklin Village Drive
Franklin, MA 02038
Up Front Guitars and Music